BTK Garden Maintenance
Location: RH14, South East England
Last updated: 9th December 2025

BTK Garden Maintenance (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our garden maintenance services, contact us, or interact with us online or in person.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

• Name
   
• Address
   
• Email address
   
• Telephone number
   

• Details of your garden or property
   
• Records of services requested or provided
   
• Appointment dates and notes
   

• Payment records (but we do not store full card details)
   

We collect personal information when:

• You contact us by phone, email, website form, or social media
   
• You request a quote or book a service
   
• We carry out gardening or maintenance work for you
   

We use your information to:

• Provide gardening and maintenance services
   
• Respond to enquiries or requests
   
• Arrange visits and appointments
   
• Issue invoices or collect payment
   
• Maintain service records and customer accounts
   

We will only process your information where we have a lawful basis to do so (for example, fulfilling a contract or legitimate business interest).

We do not sell or share your data with third parties for marketing purposes.

We may share information only when necessary:

• With accountants or payment processors to manage invoicing
   
• If required by law or regulation (e.g., HMRC)
   

Any third parties must keep your information secure.

Your information is stored securely in paper records and/or electronic systems.
We take reasonable steps to prevent loss, misuse, or unauthorised access, including:

• Password-protected digital storage
   
• Locked storage for paper files
   

We retain customer information for as long as necessary:

• Service and billing records are typically kept for up to 6 years for accounting purposes
   
• Contact information may be held while you remain a customer or until you request deletion
   

Under UK data protection law, you have the right to:

• Access the personal data we hold
   
• Correct inaccurate information
   
• Request deletion of your data (where possible)
   
• Object to certain uses of your data
   
• Withdraw consent (where applicable)
   

If you wish to exercise these rights, please contact us using the details below.

If our website uses cookies, these help improve functionality and performance.
You may disable cookies in your browser settings.

For questions or data requests, please contact:

BTK Garden Maintenance
RH14, West Sussex, UK
Tel: 07908 216012
Email: admin@btkgardenmaintenance.co.uk

If you are unhappy with how we handle your data, please contact us first.
You may also complain to the Information Commissioner’s Office (ICO):
www.ico.org.uk